LF
Louise F
1 reviews | Active since Dec 2012
11 Jun 2016, 17:52
Beyond USELESS
<p>Since Glocell took over Autopage I have suddenly recieved a R5000 data usage bill ( which i DID NOT use ). My average phone bill is R800 how does it suddenly jump to R5000 and on the 11 th of this month it's sitting on R2000. After 7 phone calls, 5 emails and going into the store no one can help other than tell me there is a HUGE problem which they don't know how to resolve. I can not even begin to explain my irritating about how USELESS this company is</p>
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Glocell's replyOfficial
13 Jun 2016, 11:43Dear Louise,
We are really sorry for the way you feel about us and for the lack of assistance that you have received regarding your matter. We have notified our support team of your billing query, they will assist you in resolving your problem, We are really sorry for the inconvenience that this has caused you as result of this. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis. We assure you that we will help you resolve your matter.
Warm Regards,
GloCell
Best regards,
Glocell's reply13 Jun 2016, 11:43
Official
Dear Louise,
We are really sorry for the way you feel about us and for the lack of assistance that you have received regarding your matter. We have notified our support team of your billing query, they will assist you in resolving your problem, We are really sorry for the inconvenience that this has caused you as result of this. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis. We assure you that we will help you resolve your matter.
Warm Regards,
GloCell
Best regards,