1 reviews | Active since Feb 2013
Beware of GloCell!!!
<p>I have been complaining about the pathetic services by GloCell for more than a year and still they do not bother to resolve the issue. After numerous emails, telephonic enquiries and even lodging complaints on Hallopeter.com twice they still don't bother to try and resolve this issue. There is an amount of over R2000-00 that needs to be refunded to me but Pamela Henry from GloCell informed that because of 2 debit orders that I reversed I cannot get the refund. I have sent the date, person spoken to an reference number to her and informed her that I was advised to do the reversals and that the operator from GloCell even cancelled the debit order on their side and requested that they listen to the recording which will proof that the debot orders were reversed on their advise (spoke to Shengiwe on 12/08/2016 with ref nr's ********** and ********** ) but since Ms Henry promised to listen to the recording, she has not bothered to give any feesback or to make the recording available to me. They only respinded to the previous complaints posted on hallo peter to blindside everyone and to give the impression that they are attending to / already attended to the compaint. </p>
Good day Trudie,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the break down in service that you have received as well as for the inconvenience and disgruntlement caused.
Please rest assured that we have escalated this to the relevant department's supervisor for further investigation; we will be in touch shortly.
Kind Regards
The GloCell Team
Good day Trudie,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the break down in service that you have received as well as for the inconvenience and disgruntlement caused.
Please rest assured that we have escalated this to the relevant department's supervisor for further investigation; we will be in touch shortly.
Kind Regards
The GloCell Team
Good day Trudie,
We have discussed your matter with all relevant departments.
Please be advised of the following; you wanted to be on a top up and you were put on an open package.
You incurred OOB usage. You were then migrated to Top up and then given a credit for the OOB usage – unfortunately, you are liable for the charges of the subscription fee which you reversed.
We don’t have a R61 package and there was never one on the deal sheet – nor was there one on a deviation – we cannot give you that amount monthly.
You received a credit but must still pay your monthly subscription and handset fee for the contract.
Whilst the dispute was ongoing, the subscription fee was not paid, but instead reversed.
Should you require any further information with regards to your dispute, or any further assistance, please do not hesitate to contact us.
Kind Regards
The GloCell Team
Good day Trudie,
We have discussed your matter with all relevant departments.
Please be advised of the following; you wanted to be on a top up and you were put on an open package.
You incurred OOB usage. You were then migrated to Top up and then given a credit for the OOB usage – unfortunately, you are liable for the charges of the subscription fee which you reversed.
We don’t have a R61 package and there was never one on the deal sheet – nor was there one on a deviation – we cannot give you that amount monthly.
You received a credit but must still pay your monthly subscription and handset fee for the contract.
Whilst the dispute was ongoing, the subscription fee was not paid, but instead reversed.
Should you require any further information with regards to your dispute, or any further assistance, please do not hesitate to contact us.
Kind Regards
The GloCell Team
That is true but if they take the time and go through the effort you will clearly hear what the conversation was. Then again, why don't they just take the subscription and handset fee from the money that would have been refunded if I was NOT ADVISED BY GLOCELL TO DO THE REVERSALS?! GloCell very conveniently don't take all my costs with regard to telephone calls and emails as well as my time to fix THEIR fault into consideration!
That is true but if they take the time and go through the effort you will clearly hear what the conversation was. Then again, why don't they just take the subscription and handset fee from the money that would have been refunded if I was NOT ADVISED BY GLOCELL TO DO THE REVERSALS?! GloCell very conveniently don't take all my costs with regard to telephone calls and emails as well as my time to fix THEIR fault into consideration!