1 reviews | Active since Mar 2012
Being charged over your signed contract amount is *******
<p>On the 17th of February 2016 i signed a contract for R179/month with AUTOPAGE, which was moved over to Glocell. Upon receiving my first invoice from them i noticed that i am being charged R201.51. I took all my documents and went to the Riverhorse Valley brach and spoke to a perosn by the name of Dumi Tshabalala and asked that my invoice be ammended to what i signed up for and i be credited for the amount that they were over charging me. In May i then wrote up to the account department and the CEO of Glocell asking for this to be sorted out. To date I am still being ****** by Glocell. Taking out extra money from a persons bank account is *******. Should i put a stop order on this account i will then have a bad credi record, but is it ok for them to be ripping me off for an extra R22.50, every month. i want my money back or you can take your **** cell phone back!!</p>
Dear Trijean,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We are following up with our support team on your matter, we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience.
Warm Regards,
GloCell
Dear Trijean,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We are following up with our support team on your matter, we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience.
Warm Regards,
GloCell
