Been waiting on my upgrade for a MONTH now!

<p>I was contacted on the 1st of June in connection with an upgrade and was told that I'd receive the upgrade to my door in 2 - 7 working days along with the MSC cruise details. It is now the 27th June and I'm STILL waiting for the phone... I've made about 30 + calls to the customer service center and was given different information by the useless operators each time NONE which were useful. I was given a reference number that was invalid at the courier company and was told by the company that this is not the only complaint they have received, there are numerous just like this where an agent at Glocell had been giving out invalid reference numbers. Terrible service. I am absolutely disgusted by the service that glocell has been providing me for the past month. They put me on hold for THIRTY MINUTES JUST FOR SOMEONE TO HANG UP ON ME. This is an absolute waste of time. Quite ridiculous if we’re being honest here !!!</p>