MM
Mpumie M

1 reviews | Active since Jun 2017

21 Jun 2017, 15:34

Bait Advertising!!! I want my package....

<p>I'm furious. I have foregone a deal with another telecommunications company due to getting into agreement with your sales consultant. I was advised that my device will be delivered in 7 working days and all my details were captured, physical address, banking details, debit order authorisation, t&c's accepted over the phone. I was told that I'll receive an sms shortly to confirm that my package has been dispatched after the call or as soon as Ive sent further documentation. </p> <p> </p> <p>I now receive an email saying my application was not approved... ***? I should have gotten a new device by now with the other company, but chose this over them as they didn't offer voice packages. </p> <p> </p> <p>I would like a manager to call me to resolve this. I want my device sent in the next 4 working days or I will be taking this further. </p> <p>Totally unacceptable!!</p>

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Replies (1)
Glocell
Glocell's reply21 Jun 2017, 15:52
Official

Good day Mpumie,

We appreciate you taking the time to air your disgruntlement.

Please accept our sincerest apologies for the poor service you have received, as well as for the inconvenience and dissatisfaction caused.

Please rest assured that we have escalated this matter to the relevant department for further investigation; we will be in touch shortly.

Kind Regards

The GloCell Team