1 reviews | Active since May 2011
Bad Tedious Service
<p>I logged a lost phone claim last week with Glo Cell, both Customer Care and Insurance Department, last week 18 May 2017.<br />A week later still without a phone and no communication from Glo Cell. Even the Cresta walk in centre can't assist. How can it take more than a week just to get an ITC and to replace a phone?</p> <p>When I call the call center I hold for a long time and consultants can't assist.<br />I find this service to be tedious and very bad. </p> <p> </p> <p>Judging from all the reviews from Hello Peter Glo Cell is good at giving BAD SERVICE.</p>
Good day Tshepo,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the lack of service you have experienced from the team.
Please rest assured that we have escalated this to our Customer Service Supervisor as well as our Insurance Company. We see that there is a digit missing on the mobile number you have provided - please take the time to provide us with your correct contact number by responding to this message privately.
Warm Regards
The GloCell Team
Best regards,
Good day Tshepo,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the lack of service you have experienced from the team.
Please rest assured that we have escalated this to our Customer Service Supervisor as well as our Insurance Company. We see that there is a digit missing on the mobile number you have provided - please take the time to provide us with your correct contact number by responding to this message privately.
Warm Regards
The GloCell Team
Best regards,
Good Day Tshepo,
We can confirm that the Insurance Company have received your ITC reference number and are proceeding with the claim.
Once again, we do apologise for the poor service.
ITC ***
Kind Regards
The GloCell Team
Best regards,
Good Day Tshepo,
We can confirm that the Insurance Company have received your ITC reference number and are proceeding with the claim.
Once again, we do apologise for the poor service.
ITC ***
Kind Regards
The GloCell Team
Best regards,
