J(N
Johanna (Hannetjie) Nothnagel

1 reviews | Active since Mar 2012

11 May 2016, 12:24

Bad service or no service

<p>I signed on in April via sms and was called back, gave all my details asked to be ported from Vodacom as I was on a pre-paid didn't think it would be aproblem. Long story visits to a store 2x and even seeked help at CellC customer care centre. Numerous e-mails and phone calls with lots of promises. I received a phone on 25 April but has not been ported or on the Cell C network...Nobody cares to assist me! I even asked for the contract to be cancelled as they are not keeping their side of the contract but NOTHING! Phone and you get promises or you wait for ever on the Customer Care line with no answer! I give up !!!</p>

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Replies (1)
Glocell
Glocell's reply26 May 2016, 09:13
Official

Dear Johanna,

We are really sorry for the way you feel. Please can you send us more information on your query as well as your contact details so we can look into your porting request. Once you have given us this information then we can help you.

Warm Regards,

GloCell