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Lizelle V

1 reviews | Active since May 2017

26 Sept 2017, 15:29

bad service-NO feedback

good day, on the 17th May we sent the cancellation form through for our tab were the contract expired in December.we have sent numerous mails and phoned a few times to confirm the cancellation and to request a refund on the funds that was deducted after the cancellation form was sent! NO one has phoned/emailed me back. We want this cancelled TODAY and to be refunded.

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Replies (3)
Glocell
Glocell's reply03 Oct 2017, 10:05
Official

Good day Lizelle,

Thank you for your post.

Please accept our apologies for the poor service and communication which you have experienced from the team.

Please rest assured that a Team Member will be in touch, via email, to assist you with your termination dispute.

Kind Regards,

The GloCell Team

LV
Lizelle V's update10 Oct 2017, 10:55
Reviewer Update
this was posted the 26th Sept, STILL no one has gotten back to me after I sent them the cancellation form AGAIN!!!
LV
Lizelle V's update01 Nov 2017, 07:54
Reviewer Update
on the 4th October I received a mail requesting the number in question, I AGAIN sent the cancellation form through! I also again requested a refund on the amounts deducted after the cancellation was requested whitch adds up to R1501, 50! this was deducted AGAIN this month!!!this is completely unacceptable and very poor service!! CALL ME TODAY!!!!