Bad Service / Limited Options / Staff lack training

<p>My Phone is due for an upgrade. The first morning a lady from their call center phoned me to notify my about my possible upgrade. After checking all my details and confirming my account, I requested a curtain package. At first I did not want a new phone and only wanted to take a "sim only" option. Over the phone she assured my that its a done deal, only to be phoned about 2hours later, with news that her Head Office declined my option and that I have to upgrade with a handset package. She could not email me the available packages of which to choose from. I then had to travel to their Faerie Glen branch at my cost. I then selected a CAT S40 handset and they booked it for me with delivery in the next 2 days to follow. On the second day, Florence from GloCell phoned me with the news that they no longer stock the CAT S40 phone and that I now have to choose a different handset. There is no use in communicating with the staff at GloCell, because its seems like the staff is not trained and not helpful at all.</p>