1 reviews | Active since May 2016
Bad service from Glocell
<p>I had a contract with Autopage that Cell C, Glocell tookover after Autopage was permanatly closed. I receive telephone allowance (R900) from my employer. With Auptopage I use to use this allowance for subscription and for airtime. I have been trying to communicate with Cell C/Glocell such that we can structure my package the same way as it was with Autopage, but in vein since February 2016, over 5 months now. This means I have been losing my telephone allowances from my employer for all these months. I was told that Glocell cannot manage to give me airtime vouchers every month even if I have enough allowance, the reason given to me was that the person who is supposed to give me the airtime vouchers is too busy and have other customers to service and therefore does not have time for my request.</p> <p> </p> <p>It is suprising because Cell C is trieng to recruite people who have cell phone contracts with other service providers (vodacom MTN), Cell C is even offering to by those contracts out such that they can join Cell C, but Cell C cannot even service their current customers. It is very difficult to deal with Cell C and they are good in ignoring calls and emails. I have been trying to communicate with Mr Freddy Kgafela and Mr Dion McCloskey.</p>
Dear Nthambeleni,
We are really sorry for the way you feel and for the lack of clarity that you have received with your request. We also apologise for the amount of time that you have spent trying to get your matter resolved. We have forwarded your details to our support team who will help you resolve your query with us. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,
Dear Nthambeleni,
We are really sorry for the way you feel and for the lack of clarity that you have received with your request. We also apologise for the amount of time that you have spent trying to get your matter resolved. We have forwarded your details to our support team who will help you resolve your query with us. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,
