Bad service - Cancelling contract for deceased individual

<p>My father passed away in the latter part of August 2016. Glocell was notified before September 2016 of this passing. His cell number was immediately barred and we were asked for certain documents. After having received the documents from the funeral parlour once they had registered the death at Home Affairs we sent it through to Glocell (2nd September 2016)</p> <p>Almost 2 weeks later (13th September 2016) Glocell sent through a cancellation form and advised in the email that there was a 30 day notice period.</p> <p>I cannot believe that in the case of death there is still a 30 day notice period and not a pro-rated cancellation amount.</p> <p> </p> <p>I subsequently queried the 30 day notice period as below:</p> <p>Is it effective from:<br />1. the day you were notified of the deceased's passing? (30th/31st August 2016)<br />2. the day the number was barred? (30th/31st August 2016)<br />3. the day you received the death certificate? (2nd September 2016)<br />4. the day you receive the termination of subscriber agreement? (only sent to us by Glocell on the 13th September 2016)</p> <p><br />Still no feedback so I followed up today. If you (Glocell) are not willing to assist then we will block your debit order while you stall to be able to milk more money out of a deceased person. At that point, you are welcome to contact my deceased father for your money. You have his cell number.</p>