Bad service at Glocell

<p>Last month we wrote cancellation letters to cancel 2 cellphone contracts at Glocell. The one contract is expired already, but we had to write the letter. Which is fair. Then we got the confirmation that it will be ended at the end of Feb. Now, 1 March, it's still not done. We phone in and they tell us there was a mistake, it will still be for another month. Which we are paying full price of course. And the second phone (which contract has not run out now), the cancellation fee is now more than R100 more than it would have been last month. If they cancelled it as they said they would. All that "Thabo" or 'Tshepo" had to say was he is sorry it is the system fault but there is nothing he can do about it. So we have to pay a month more for 2 contracts because their system is faulted. How is that possible. What kind of customer service is that. Or is it for ex customers, that they don't care about because they are losing us anyway? Well, I will make sure anyone who asks about cellphone deals from me gets this full story. Shame on you Glocell!!!</p>