Bad service and no refund

<p>I needed roaming as I was travelling abroad. I was assured that if I paid Glocell a R5,000 holding deposit that the service would be activated. It was confirmed in writing that roaming had been activated. However, when I arrived overseas I had no coverage and had to settle for a pay as you go SIM from an airport vending machine. A family member tried to sort out my roaming and was told that I never paid the holding deposit. When I furnished proof of payment, I was then blamed for not activating something I was never told to activate. Then I was told that top up contracts cannot have roaming! So why take my money? When I requested my refund I wad assured that the process was underway. I've since been double deducted and can see my R5,000 being reduced by incorrect charges but still no funds returned to my bank account. The call centres are incredibly slow to assist. I am very sorry, but Glocell your service is appalling and simply unacceptable. Please pay back my money!</p>