Bad service after incorrect billing

<p>I am writing to you as a very frustrated customer. My partner took out a “mifi-wifi” contract with you guys which was advertised for R99.00 The sale itself was done via telephone and even though the order took long to be delivered and not delivered as what he was advised over the phone, we were still patient and happy to eventually receive it. Now month end of June came and an invoice for R1723.95 came followed by another bill for R4497.94 for July. How did this happen when it was advised that it would be R99.00 no additional costs were advised. Is this not a false sale based on misrepresenting information or providing incomplete/incorrect information to a customer.</p> <p> </p> <p>We have tried to call the call centre and all that was done was to log a dispute. We have followed up twice by calling into the call centre and yet all we get is that it has been escalated with no feedback. We have put the escalation on Hello Peter hoping to find some help and all we have received was an email response stating that we will be contacted and the matter is being looked in to. We are not in September and no feedback contact has been made from Glocell. Being from a customer environment I find this shocking and appalling. This is not my final attempt at trying to get assistance with the matter.</p> <p> </p> <p>Kindly send the call recording as all sales need to be on a recorded line and also provide me with the Ombudsman for sales/goods and services details as this is where I will be heading if I am still not finding any joy in getting this matter resolved.</p> <p> </p> <p>Kind regards,</p> <p>Tumi Nkwane</p> <p> ********** 406</p> <p> </p> <p>Affected account details</p> <p>Account number: 72- ********** Lebohang Mokoena</p>