Bad Service

It's taking Glocell two weeks to give me a copy of my proof of purchase. Tsepho K has been very helpful and is really trying his best to assist me, but i'm still having endless issues getting my document sorted. I have a Samsung Galaxy S7 edge, but on my contract and tax invoice it is a Samsung Galaxy J, your branch in Sea Point made the mistake. So basically i need to repair my handset and Samsung will not accept my phone with the incorrect details. I've tried calling about 10 times this afternoon trying to get hold of Kevin Naidoo the Call Centre Manager, but no luck, I hope Rene Sampson will indeed leave the message for him to call me back.