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Anel S

1 reviews | Active since May 2014

28 Oct 2016, 13:28

Bad Service

<p>Since yesterday 27 October 2016 my phone gets blocked every 2 hours. After holding on for more than half an hour every time I phone (if I do not get cut of) I was told that my amount limit was reached, this is the first word I hear about this new "service". I made the amount limit higher and then my phone are reconnected immediatly, just to be blocked again after 2 hours. I have phoned them 5 times up untill now, and are now again struggling to get through. Can someone please contact me from Glocell and sort this out.</p>

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Replies (6)
Glocell
Glocell's reply28 Oct 2016, 13:37
Official

Good day,

We are terribly sorry for the poor service and inconvenience we have caused you.

Please respond to us privately, with your GloCell mobile number, so that we may assist you.

Warm Regards

The GloCell Team

Best regards,

AS
Anel S's update28 Oct 2016, 13:45
Reviewer Update

***

AS
Anel S's update29 Oct 2016, 08:23
Reviewer Update

My phone number is still blocked and I still do not get through to your call centre. You send me a message that you will call me 18 hours ago. When will someone phone me???????

AS
Anel S's update31 Oct 2016, 07:12
Reviewer Update

Hallo Glocell. You send me a privat reply, just to ignore me again. My phone is still blocked and was blocked the whole weekend. When are you planning to phone me?

Glocell
Glocell's reply31 Oct 2016, 11:36
Official

Good day,

Please confirm whether a consultant has contacted you and assisted with your line suspension matter?

Warm Regards

The GloCell Team

Best regards,

AS
Anel S's update31 Oct 2016, 12:08
Reviewer Update

No consultant contacted me. I phoned your call centre again this morning and after being cut of three times, I finaly got a consultant that assisted me.. her name is Cleopatra Ogle, and to her personally I want to say thank you for her assistance and the extra effort she put in to assist me, without knowing about my complaint to you. If it was not for her, I am sure nothing would have been done, as I waited the whole weekend for a reply or to be assisted.