Bad Service
<p>Someone use my information to take 2 contract phones with Glocell and only realized when a debit order went off my bank account. I log a complaint with Glocell on 1 July 2016 to date my query has not been resolved. My query is now at the CEO's level since 15 July 2016 but I still have no joy. The response I got today is that they are still working on it with no details about the progress. What kind of a service is this? The poor service that I received from the call center result in me escalating to senior management with hope that it will receive attention that it deserve but I was wrong. Can you please jerk up! Frustrated</p>
Dear Vusumuzi ,
We are really sorry for the lack of assistance that you have received with your ***** query. We have notified our ***** team of your matter and they are investigating this, your reference numbers are ********** and ********** .
Kind Regards,
The GloCell Team
Dear Vusumuzi ,
We are really sorry for the lack of assistance that you have received with your ***** query. We have notified our ***** team of your matter and they are investigating this, your reference numbers are ********** and ********** .
Kind Regards,
The GloCell Team