1 reviews | Active since Feb 2013
Bad Service
<p>Contract for cell number ********** Acc No AP ********** . I contacted GloCell on Monday 20 June 2016 and upgraded, I was told they aren't that busy so it should take approx 48 hours but usually takes 5 - 7 working days to be delivered. I phoned again on Thursday 23rd June 2016 to follow up on progress of the delivery and was told the upgrade isn't on the system and must phone back next Monday to see if it is showing yet??? After mentioning how urgent this was. All my other contracts are with Vodacom and never in my life have a had service like this from them</p>
Phoned again yesterday, from 48 hours to 5 - 7 working days and now 7 - 10 working days??? I need to cancel this contract and move over to Vodacom!!
Phoned again yesterday, from 48 hours to 5 - 7 working days and now 7 - 10 working days??? I need to cancel this contract and move over to Vodacom!!
Dear Lauren,
We are really sorry for the way you feel and for the lack of assistance that you have received. Please can you send more information with your account: full name of the account holder, email address, contact details, reference number and the name/s of the consultants that you have dealt with. This will help us follow up on the status of your upgrade.
Warm Regards,
GloCell
Dear Lauren,
We are really sorry for the way you feel and for the lack of assistance that you have received. Please can you send more information with your account: full name of the account holder, email address, contact details, reference number and the name/s of the consultants that you have dealt with. This will help us follow up on the status of your upgrade.
Warm Regards,
GloCell
Phone customer service today, now being TEN WORKING DAYS!!! The upgrade was not even logged on the system. I specifically said on the 27th June when upgrading telephonically that it is urgent. This is a joke. I have two cell numbers ********** and ********** . Lauren Fernandes. Initially spoke Zolekha and today Phumi, i can't remember the other consultant who told me on the 30 th when i phoned to phone back on Monday. What kind of service is that? So blaze' about it as if to say not her problem. Unfortunately the 084 number cannot be cancelled because the contract only ends in 2018. I will find a loop hole, my other phones are all with vodacom and need to change over, this is unacceptable
Phone customer service today, now being TEN WORKING DAYS!!! The upgrade was not even logged on the system. I specifically said on the 27th June when upgrading telephonically that it is urgent. This is a joke. I have two cell numbers ********** and ********** . Lauren Fernandes. Initially spoke Zolekha and today Phumi, i can't remember the other consultant who told me on the 30 th when i phoned to phone back on Monday. What kind of service is that? So blaze' about it as if to say not her problem. Unfortunately the 084 number cannot be cancelled because the contract only ends in 2018. I will find a loop hole, my other phones are all with vodacom and need to change over, this is unacceptable