1 reviews | Active since Oct 2013
Bad Glocell Service
<p>Monthly its a struggle to get the payments allocated... never mind getting an updated statement after paying the account in full... After requesting an updated statement via email literally 9x already.. sending the proof of payment each and everytime... I still have to struggle to get the account details... And when phoning you either get cut off or is on hold forever... can somebody please get me some customer service!!!!!!</p>
And still no feedback????
And still no feedback????
Really... not even an acknowledgement of this post... as all my other emails and attempts to contact you was ignored.
Really... not even an acknowledgement of this post... as all my other emails and attempts to contact you was ignored.
Dear Jessami,
We sincerely apologise for the delayed response to your post. We would also like to apologise for the trouble that you have gone through in attempts to resolve your billing query with us. We have notified our support team of this and they are working to resolve your query, we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,
Dear Jessami,
We sincerely apologise for the delayed response to your post. We would also like to apologise for the trouble that you have gone through in attempts to resolve your billing query with us. We have notified our support team of this and they are working to resolve your query, we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,