MW
Michelle W

1 reviews | Active since Jun 2016

02 Jun 2016, 13:03

Bad Customer service from Glocell

<p>We continuesly call them for our invoices and statements. They dont deduct the right amount reflecting on their statments from our banking account. We use to be with Autopage, then suddenly Autopage handed our accounts to them. We were not notified of any change. We spend hours on the phone and listern to music sometimes for hours. It cost us more money on phone calls to them. I have sent them many emails and receive a ticket no, but nobody gets back to us. We also cancelled some of our contracts due to the bad service and no contracts have been cancelled yet. I am still getting billed for one contract which does not work anymore. </p> <p> </p> <p>i wont recommend anybody to use Glocell. Unfriendly and unprofesional. Bad service.</p> <p> </p> <p>We have 9 Contracts left which ends 23 June and have already sent my termination of contracts in on the 10th of May as per their month notice period.</p> <p> </p> <p> </p>

0
Replies (2)
Glocell
Glocell's reply07 Jun 2016, 10:02
Official

Dear Michelle,

We are really sorry to hear of the bad experience that you have had with us so far. We have notified our support team of your matter and they will contact you accordingly. We are really sorry once again for this. We sincerely apologise for the inconvenience caused as a result of this.

Warm Regards,

GloCell

MW
Michelle W's update08 Jun 2016, 09:00
Reviewer Update

I received the above message from Glocell yesterday. Nobody untill today has contacted me. I phoned them again today. Was on the phone for 33minutes holding on. An consultant was busy loading my account and put the phone down. I tried again and put the phone down after waiting 42min for somebody to take my call.

I am going to my bank today to cancel all debit orders. Absolute **** service. With all the money you waste trying to phone them I can pay for my own boat cruise.

I will go out my way to tell everybody about the customer care and bad dealings with Glocell.