Bad customer service and no sence of agency

<p>I called glocell on the 18th July 2016 quiring the account that was opened under my name and they told me Samsung S7 was taken on the 20th May 2016 and I told the consultant that I don't have a contract with them and I was advised to make an affidavit and copy of my ID they both need to satisfied and I sent them to customer support department and they told me the ***** department will call me and send me confirmation that I didn't open the account I ****ked to Nosipho and Nkuleleko they keept telling me that they have escalated the matter to relevant department with reference no: ********** 8 and still today I haven't received the call as promised I feel that in this company sence of agency is not there that's y they don't attend important things and how on earth a company is giving out cell phone contracts with out confirming employment now I have a bad credit record under my name because this company. As we speak I can't do anything as I'm waiting for them to give me a confirmation letter they quick to give out cellphones and slow on helping people with serious matters.This means i have to wait for 2 weeks to a simple letter.</p>