Bad customer service and ********** activities on deductions

<p>Good Good day Hello Peter</p> <p> </p> <p>Ticket reference: ********** from Glocell</p> <p> </p> <p>More than 10 working days have passed since my last email.</p> <p> </p> <p>I haven’t received feedback form Glocell</p> <p> </p> <p>I signed up for my contract on the 31 march 2016, I only received my mi-fi on the 21st may, after only 7 weeks.</p> <p> </p> <p>I started using it on the 23rd as indicated on the contract. (5gig anytime & 15 gig at night) I used up all my 20gig as indicated and I knew that I had nothing left to used as it was capped.</p> <p> </p> <p>Then month end I was expecting you glocell to deduct and what a shock of my life.</p> <p> </p> <p>Now I want to use my internet that I subscribed and qualified for but now due to some bad customer service or someone not doing their job properly now I’m stuck with a ****le between my legs and can't use it as it.</p> <p> </p> <p>I need to escalate this matter to their superiors because from day one I was promised heaven and only to find out that this was one of those forced ****s and only blinding me with the cruise ship free trip that you qualified for once you are approved.</p> <p> </p> <p>But after a couple of weeks the advert was removed because they could not deliver on what they promised.</p> <p> </p> <p>This is the worst service I have ever experienced from Glocell.</p> <p> </p> <p>I am very I- rate and hope you guys will get to the bottom of this matter. </p> <p> </p> <p>Please also advise on what the next step or recourse.</p> <p> </p> <p>I spoke to the manager of the store Jimmy Mosella and he's even shirked and can't explain this matter as he also logged a task on his side and he has not been given any feedback but he's a staff member, even worse.</p> <p> </p> <p>Glocell does not even care about their staff members and makes them seem unprofessional without ethics and always lying for their big guns that don't even care about their employees.</p> <p> </p> <p>Please help hello peter. I'm not doing this for me only but for the employees that are not catered for. This makes them selfless and helpless.</p> <p> </p> <p> </p> <p> </p>