bad customer service

<p>Glocell contacted me 2 weeks ago as i was due for an upgrade. I upraded over the phone and was told that my handset would be delivered within 10 days. I called on Friday to find out what is happening and was told that it has not been despatched due a to a query with my affordability?? The lady said that she would put me through to customer care. Customer care then put me back to upgrades. Upgrades once again told me to hold for customer care. I have just called again this afternoon and have had the same response. Being put through from one department to another. I STILL dont know what the issue is and why my handset has not been despatched. Not once, did anybody call me within the last 2 weeks to tell me if there was a problem!!!!! I have been paying</p> <p>R 400pm for the past 2 years. The new handset will cost R 450.00???</p>