Bad customer service

<p>I had a cellphone contact with Altech Autopage since 2005 until my contract was moved to glocell in April this year. I contacted Glocell on Monday (13/06/2016) to upgrade my contract and provided them with my work address as a delivery addresses since they only deliver during office hours. On Tuesday (14/06/2016) had an accident & broke my leg. I was hospitalised & got discharged on Sa****ay (18/06/2016). I contacted Glocell on Monday (20/06/2016) and spoke to a rude agent by the name of YOLISWA. I requested that she change my delivery address from my office to my home address since I am unable to walk nor drive. She rudely pointed out to me that she won't do that & why did I give them a delivery address last week and only to change it this week. She also mentioned that my phone will be delivered to my office & I should go & meet the delivery people and if I am unable to collect my phone they'll cancel the contract. How was I supposed to forsee that i'll have an accident a day after I upgraded my contract? </p>