Bad Customer Experience: Poor Service, Staff Not helpful!

<p>We called Glocell Melrose Arch Branch to block a ****** sim card. A staff member by the name Sheldon Seopa confirmed that this had been done. However, according to Glocell, shortly after the sim was blocked it was unblocked by an unknown staff member. Thereafter the ****** sim card was used to make calls and send sms'. Our company then recieved a bill from Glocell for over R4000 for outgoing calls and sms' (for a sim card that was confirmed to be 'blocked'). We queried this bill and explained why we can't be liable to pay the amount for the calls and sms' and we were told the matter would be investigated and resolved by the branch and thehead office. We spoke to the manager at Melrose Arch, by the name Bongani who has told us that he would investigate and get back to us with regards to which of the staff members unblocked the simcard without authorisation from our company heads.Almost one month later we have not received any feedback on the investigation. Glocell staff is not helpful and they are making us go back and forth between the branch and head office with no straight answers. </p>