HB
Hennie B
1 reviews | Active since Aug 2016
29 Aug 2016, 13:08
Bad Billing from Glocell
<p>I’ve been a loyal customer of Altech Autopage since 1992. I took out a Cell C Smart 2GB capped data contract (074 897 ****) out in January 2013 and upgraded the contract beginning of 2015 . Since then I never paid more than R99/month until end of May 2016 for June I received an invoice from Glo Cell for R18730.50. When I was trying to sort this problem out they told me that my data contact is an open contact and that I need to pay the outstanding amount.(I WILL NOT PAY THIS AMOUNT) Glocell cant even provide me with my contract and they said I need to contact Altech Autopage (which is not possible anymore)</p>
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Glocell's replyOfficial
31 Aug 2016, 11:18Dear Hennie,
We are really sorry that your billing query has not been resolved as yet. We have notified our support team of your matter and they will investigate this further. We assure you that the team will help you resolve your matter with us; your reference number is ***.
The GloCell Team
Best regards,
Glocell's reply31 Aug 2016, 11:18
Official
Dear Hennie,
We are really sorry that your billing query has not been resolved as yet. We have notified our support team of your matter and they will investigate this further. We assure you that the team will help you resolve your matter with us; your reference number is ***.
The GloCell Team
Best regards,