Bad bad service false publicity

<p>I took out a contract with glocell last year April in fact I was called and offered one by them. They informed me about the promotion if you sign up you get a free MSC cruise. I was obviously excited and thought its a great deal and signed up without hesitation. Guess what almost a YEAR later im still on dry land. I forwarded all the documentation received my voucher number but nothing promised ever took place. I went into the store at Capegate and everytime get told a different. First the cruise fully booked however I was one of the first to sent through my booking, then we were gonna get vouchers for MSC, then we gonna received the money as credit on our accounts. Sadly nothing ever materialized.I think it was a hoax to get customers. I feel sorry for their frontline staff cause they dont know what to LIE anymore. I want my CRUISE as promised or I am taking this further.</p>