1 reviews | Active since May 2016

03 May 2016, 09:35

Bad Bad Bad Service

The service delivery as well as the call centre is very very bad. I was an old Nashua Mobile client wich was transfered to autopage and now the worst Glocell. I would think that Glocell would like to obtain all the current clients. With an upgrade I app**** to get an new data contract. The deal itself is good, but the service delivery and call centre is extreeeeeemly bad. I am waiting two weeks to get the device delivered, they promised me 3 days. When I call the store they say it would take another 3 days. Well with empty promises and excuses I dont think that would happen. Dont try to complain, because the manager is just as ***********, they are full of excuses.The new story now is that they say the old device was discontinued, and he will await for glocell to send him an e mail. I dont recommend Glocell at all. There are mutch better service providers....

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Replies (1)
Glocell
Glocell's reply17 May 2016, 08:43
Official
Hi Claus, we are really sorry for the experience that you have had so far regarding your matter. We have forwarded your details to our support team. They will further investigate the delivery status of your device and they will give you an update on your matter. We sincerely apologise once again for the inconvenience caused as a resulf of this. Warm Regards, GloCell