TR
Tilana R

1 reviews | Active since Jun 2016

20 Jun 2016, 12:17

BAD! BAD! BAD!

<p>DO NOT SUBSCRIBE TO GLOCELL!!!! I did not have a choice, you do!!!! I've been part of Autopage and had NO issues, if I walked into an Autopage store anyone could help me they were clued-up, systems were working, they knew what to do. If I neede a manager by the drop of a hat I could speak to one no problem. My current Glocell account is standing on R25 000, I have been trying 2 months to sort it out but cant find anyone at Glocell willing to assist. I have been dealing with Shannon, empty promisses by him to call me back, I have left messages... still nothing. I am tired of speaking to call centre people who cant assist, they dont have a clue what to do. I need to speak to someone who can make decisions, someone who wants to assist. Customer care / customer satisfaction means nothing to Glocell. I have never been so frustrated and shocked in my life!!! Stay away!!!</p>

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Replies (1)
Glocell
Glocell's reply21 Jun 2016, 12:09
Official

Dear Tilana,

We are really sorry for the way you feel and for the impression that you have of us. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell

Best regards,