CR
Charmain R

1 reviews | Active since Dec 2016

19 Dec 2016, 18:46

Bad and no client service

<p>I've got a contact with Glocell and wanted to get data for my cell. I was told to get airtime and the change it to the data required. I've being trying that for more than 2 weeks now , without any success. I did call customer care at Glocell on several occations. Every time i was told that it is a network error . The operators did have a attitude towards me as a client, with very rude answers. No one at Glocell could or would help me. There customer care does not exist at all, but they care about my money. </p>

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Replies (1)
Glocell
Glocell's reply24 May 2017, 14:14
Official

Good day S****ie,

Thank you for your post on the 19th of December 2016.

We do apologise for the delayed response to your query as well as for the frustration caused with regards to your contract.

We would like to confirm that you were assisted and that your matter was resolved.

Please do not hesitate to contact us, should you require any further assistance from the team.

We do hope that we have restored your faith in us.

Kind regards

The GloCell Team