Bad all round service

Ordered an upgrade on 13 October 2017. Today is 23 November and still no word on when my new phone will be delivered. On phoning yesterday was told that after two failed delivery attempts they now suddenly do not have stock. Received an email 30 October 2017 to say stock received and delivery would take shortly. (23 days to deliver an item?????). When I queried exactly when the stock woudl be available I was told that there were other phones available and I would have to phone the sales department and get new quotes. (If you cannot supply an item why must your customer suffer?). When I asked to speak to a senior I was told to call back. (this was my second call for the day already). When I deamanded that they get someone to call me as not only was I losing money due to the fact that the reason for the upgrade was a phone that was past its due date and playing up and therefore i did not have full use of a phone as had to recharge all the time the response was "i am sorry". You have already dedcuted your monies and another payment is coming off in a few days for a product I do not have and all you can say is "i'm sorry" ???? then when asked where the failed deliveries had gone to I was given an address and then questioned as to where they (Glocell) had obtained said address. When i pointed out that my emails obtained my address and that this was not the address which they delivered a non stock item to I was asked to forward my proof that I had sent the address.. EXCUSES!!!!!! Where is my phone and are you refunding me my lost income and pain and suffering???????????????????