Aweful service

I have been waiting for more than 3 days to have my phone activated. Delivery note says phone will be activated within 24 hours! So, after 24 hours, I phone and after holding for about 30 mins, get through to consultant who has no idea that the delivery note says that, so anyway, give all the details for activation. More than 24 hours later.. still not activation. On my third call to the call centre, thankfully the waiting seems shorter, though on 12 mins on the third try. First 2 consultants put me on hold and after 5 mins of nothing, the call just drops!!! Aweful, Aweful, AWEFUL!!! How does Glocell stay in business. They don't return emails either. If I cant get this phone activated in the next few hours, am going to send it back to them on Monday.