Avoid this company - Extremely *********** and Poor service!!

<p>I called Glocell on 4th April 2016 to take on a new data contract </p> <p>I spoke to sales agent Mercier ********** who subsequently vetted my details / credit etc. and advised me everything was approved telephonically and I would be sent the data device etc.</p> <p>I called after a month and was advised that the data modem was out of stock and I had to wait for new stock which I had no issue with.</p> <p>When enquiring two weeks ago, I was advised that Mercier had done the credit check, but had not finalized the contract on GLOCELL tools, although this was approved and this would be referred to their HQ to be resolved.</p> <p>I called again on the 9th June 2016, more than 2 months since being telephonically approved for this contract and was advised by another sales / support agent that this was still not rectified.</p> <p> </p> <p>I eventually sent email correspondence to two senior managers (Kyri Dalamakis & Dion Mccloskey) who both read my emails as I received notification of this escalation being read but with no response thereafter. </p> <p> </p> <p>I guess this organisation has similar atrocious standards all the way from the sales agents up to senior management as my message was read but no one bothered reverting.</p> <p> </p> <p>Suggest anyone thinking of taking a new contract avoid a provider who does not care about customer service and rather deal directly with the mobile providers - unless you willing to be frustrated for 24 months!</p> <p> </p>