FD
Feroz D
1 reviews | Active since Dec 2009
13 May 2016, 08:00
Autopage Takeover
<p>This process has been an absolute nightmare.</p> <p>1st. 30MIN + wait on ***</p> <p>Incorrect billing details.</p> <p>Massive issue to rectify !!! Enter the help of Nditsheni and Vera who are perhaps the only people that tried to assit.</p> <p>Details corrected but still no debit order runs.</p> <p>Sent an sms to make manual payment, Call centre cannot confirm if payment was received and cannot transfer you to credit control.</p> <p>I want a MANAGER to contact me regarding all my queries. I want one person to deal with.</p> <p>If I DO NOT get satisfactory service I will take this to Radio 702 and ICASA.</p> <p>THE BIGGEST FAVOUR GLOCELL CAN DO IS TO TRANSFER THIS ACCOUNT TO THE NETWORK PROVIDER.</p>
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Glocell's replyOfficial
26 May 2016, 14:01Dear Feroz,
We are really sorry for the way you feel. We fully understand your frustration. We have forwarded your details to our support team who will look into your matter. We sincerely apologize for the inconvenience caused as a result of this. We have been receiving an influx of customer queries; we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply26 May 2016, 14:01
Official
Dear Feroz,
We are really sorry for the way you feel. We fully understand your frustration. We have forwarded your details to our support team who will look into your matter. We sincerely apologize for the inconvenience caused as a result of this. We have been receiving an influx of customer queries; we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,