1 reviews | Active since May 2016

12 May 2016, 11:00

Autopage and GLOCELL AND THE BIG FAT LIE

<p>When I took out a new contract with Autopage just before their closure. I was told the biggest lie. I was ensured that if I took out the new Cell C contract my account would go directly to CELL C . My new contract was roughly R800 P.M . I instructed autopage to add on a reaccuring bundle of 1 GB DATA so that I have a total of 2GB per month. So this month all of a sudden I get a R2300 debited from my account by a GLOCELL,(a company ive never heard of nor did I have an agreement with them) I never recieved an account statement or any communication regarding GLOCELL taking over customers from CELL C. Vodacom customers from Autopage went directly to Vodacom and it was communicated to me that Cell C customers should do exactly the same. Ive never before recieved a cellphone bill like this as my Bill amount normally is about R1000. Now I am charged double and the only explanation would be that they lie about loading reacurring bundels in order to be able to charge of out of bundle charges and I have no idea what I am paying for and who i am paying it to. There has been no response when phoning and emailing GLOCELL. They keep directing me back to the menu options when I try to speak to an agent. My data usage is not more than normal. So the only explanation is that I was never given a reaccuring bundle, using data not knowing the actual cost. Or I am being charged admin fees for the account move to GLOCELL without my concent and without any communication. I want out of this abusive hold they have over me as a uninformed exploited customer.</p>

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Replies (1)
Glocell
Glocell's reply26 May 2016, 10:15
Official

Dear Rhodé,

We are really sorry for the way you feel and for the experience that you have had with us so far. We have forwarded your request to our support team who will look into your matter. We sincerely apologize for the inconvenience caused as a result of this.

Warm Regards,

GloCell