1 reviews | Active since Jun 2016
APPALLING SERVICE TOPPED WITH INCORRECT BILLINGS
<p>I am beyond disgusted and appalled by the shocking service received on a CONTINUOUS basis from glocell. to add insult to injury I have been severely billed incorrectly and the call centre manager for who I left a message has STILL NOT bothered to call me back!</p> <p>I went so far as to contact the landline for the billing department and was "assisted" by Hazel the supervisor. she was not only unhelpful but rude.</p> <p>CAN SOMEBODY IN A SENIOR POSITION WHO HAS RESPECT FOR THEIR CUSTOMERS PLEASE CALL ME AS A MATTER OF URGENCY!</p>
Dear Chrissy,
We are really sorry for the lack of feedback and assistance that you have received with your billing dispute. We have notified our support team of this and they are will follow up with our billing department to find out where in the resolution process your query is. We assure you that they will help you resolve your query. We sincerely apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Chrissy,
We are really sorry for the lack of feedback and assistance that you have received with your billing dispute. We have notified our support team of this and they are will follow up with our billing department to find out where in the resolution process your query is. We assure you that they will help you resolve your query. We sincerely apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell