Appalling service

<p>Ive been with Glocell since they changed over from Autopage and im really APPALLED with the service!!!!. My cellphone package includes SmartChat 2GB (1GB day data 1gb midnight data), 50 free minutes and 50 free smses for the month. Once ive used that up I pay Cell C rates above my. If i dont go above my data, free minutes and free smses then my contract is R479, including VAT,for the month ( R199 for the SmartChat 2GB and R280 for the handset). In February 2017 my SmartChat fees went up to R220 including VAT without any warning or confirmation, i only noticed this once i received my electronic cellphone bill. Above my standard bill i pay for optional extras which includes sim insurance and a Watsapp recurring bundle, which i have been paying for since i opened my contract. In April 2017 i misplaced my sim card, i went into the Kenilworth store (which is now closed down) to do a sim swop where i was told i dont need to pay for a new sim card as i pay monthly for sim insurance, i immediately received my new sim card which was activated within two hours. When i received my bill for the month of April i saw i was billed R130 including VAT for a sim swop. I tried for several days to get through to customer care and everytime i was put through to someone who dealt with cellphone bills i was cut off, I eventually had to send emails which no one responded to after getting an automatic reply stating i will have a response within 48 hours. I then tried to get through to the canal walk store which was continuously engaged (i got the number off their site). in May i noticed that my data was being used up alot faster than usual, i turned off all my applications and backround data, besides my Watsapp. I even went into the Iphone store to see if anything was turned on which could be using all my data but evevrything had been switched off excpet my Watsapp, therefore i could only use my applications once connected to WIFI. I kept using my Watsapp as normal and started to monitor my data after i had sent a few Watsapp messages, i realised it was my Watsapp using my data, but i pay monthly for a recurring bundle which is something ive never ever had a problem with until last month (May). I eventually tried customer care again and informed them that i need to speak to someone urgently without being cut off, i finally got through to someone. I explained my problems with the rapid data usage as well as paying for a sim swap, he informed me that the Watsapp bundle is only 1.5GB and once thats used up then i get billed. I found this strange as i have never used 1.5GB on Watsapp. He told me my deduction for the sim swap will be refunded into my account or deducted off my next bill within 7-14 days. I Also confirmed that my debit order date is on the 3rd of every month, as its always been that date but there have been one or two times where its come off different dates and i havent had money in my account so its bounced back. I was asked if i want to keep it on the 3rd which i confirmed. Reference number : ********** 8. On the 31st of my, my April bill was debited from my account after i had confirmed for the 3rd of evevry month. i did not have the money in my account so once again it bounced back, as well as i had to pay R130 bank charges. The 5th of June i received my bill for May Which also includes the previous bill which had bounced back for April, i had also not received a refund for the Sim swap. The 1st of June my data bundle, free minutes and smses started new for the month, i once again monitored my data while only using Watsapp from the beginning and once again it is still using up my data. I eventually had to go into the Canal Walk store (8th of June) and speak to someone face to face, unfortunately i did not get the ladies name. I explained everything to her which she wrote down and could not assist me herself, besides looking up the reference number and following through on my sim swap situation, only to tell me that it was queried but no one has dealt with it. the lady informed me that she will phone customer care the following day and get back to me via phone call after 1pm. I have still received nothing. im tired of trying to get through to Glocell and i refuse to pay the cellphone bill until it is sorted or i get an explanation as to why i am having all these issues. Failing this I will take the matter further.</p>