1 reviews | Active since Jun 2016
Appalling Customer Service - Glocell
<p>I took an upgrade on my cellphone contract, after Glocell acquired the business from Autopage Cellular. This was over 2 months ago, and to date I have not received my new phone or the contract. However, the contract has been activated. I have made numerous calls to their call centre (***), only to speak to unprofessional call centre assistants, who cannot help me because the system is down. They promise to call me back, but I hear nothing. I have also made 3 e-mail enquiries, and have received the automated reply saying it is being attended to, but I'm still waiting for a response. Is there anybody out there that can assist. I'm at my wits end. My number is ***</p>
Dear Vinnay,
We are really sorry for the lack of assistance that you have received with your query. We have notified our support team of your matter; we assure you that they will be able to assist you with your matter. We sincerely apologise for the long time you have spent on hold for the call centre. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis, thank you for your patience this time.
Warm Regards,
GloCell
Best regards,
Dear Vinnay,
We are really sorry for the lack of assistance that you have received with your query. We have notified our support team of your matter; we assure you that they will be able to assist you with your matter. We sincerely apologise for the long time you have spent on hold for the call centre. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis, thank you for your patience this time.
Warm Regards,
GloCell
Best regards,
Dear Glocell,
It's over one month that you responded to my query, and I am still waiting. is this an automated reply to all customers, i wonder. It's amazing that a company which claims to be reputable will have such shoddy and unprofessional service.
To date, I have not received any correspondence except this reply on the Jun15 2016. I am paying for a contract that has not been fully fulfilled by yourself. What can I do, to get some firm response and action.
Surely this is now way beyond acceptable.
Mr V Bhagwandeen
Dear Glocell,
It's over one month that you responded to my query, and I am still waiting. is this an automated reply to all customers, i wonder. It's amazing that a company which claims to be reputable will have such shoddy and unprofessional service.
To date, I have not received any correspondence except this reply on the Jun15 2016. I am paying for a contract that has not been fully fulfilled by yourself. What can I do, to get some firm response and action.
Surely this is now way beyond acceptable.
Mr V Bhagwandeen
It has been 3 weeks since i rep**** to the response, and still have had no feedback. Is the call centre so busy????
It has been 3 weeks since i rep**** to the response, and still have had no feedback. Is the call centre so busy????