AP-***

Hi Maserame Shabalala Please explain to me why Glocell debited my account again this month after I paid you, I sent proof of payment and “Tiro” confirmed that the account was cancelled? In your explanation please include who will be liable for my account being in arrears due to Glocells consultants not doing their jobs correct. I am going to be lodging a formal complaint on all the social media platforms, I am going to write to the ombudsman and I am going to call the consumer protector. In all my complaints I am going to attach all the emails that I have sent you regarding my account still being debited and I am going to show them that you have not responded nor did you do anything about it. To make matters worse, you trying to debit my cheque account that I have been trying to close for the past 2 months but because of the bank charges that I encountered I cannot close it without paying those fees. My credit scoring is also being affected by this.