And I thought Altech was bad
<p>after Glocell took over from Altech all was happy because altech was bad a some point, but believe me as bad as they were glocell beats them hands down!</p> <p>for 3 months I have not received a single invoice and after logging queries still nothing, saw today a quarie from 16/05 is still unatended, phoned tehm and after speaking to someone who assusred me that it will be sorted........still waiting.</p> <p>I enjoy Cell C but would much rather deal with them directy!</p> <p>"Cell C has appointed a reputable Service Agent called GloCell Service Provider, to service you on its behalf from here on." this is from the website if only they knew what was coming.</p> <p>I see their conversion rate on Hellopeter is a mere 2 % so writing this will also be a waste of time. seeing that they are 15 pages behind on responding</p> <p> </p> <p> </p> <p> </p>
Dear Pieter,
We are really sorry for the way you feel, and for the lack of assistance that you have received. We are looking into why you have not received any of your invoices, we have forwarded your matter to our support team who will look into your matter and will give you an update. We have been receiving an influx of customer queries across all our channels, we have have been working through them on a one-on-one basis. We assure you that we will help you resolve your query with us. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Pieter,
We are really sorry for the way you feel, and for the lack of assistance that you have received. We are looking into why you have not received any of your invoices, we have forwarded your matter to our support team who will look into your matter and will give you an update. We have been receiving an influx of customer queries across all our channels, we have have been working through them on a one-on-one basis. We assure you that we will help you resolve your query with us. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell