ACCOUNT SUSPENDED - NO RESPONSE - OVERCHARGED - BILLING LIMIT

Item: Glocell
Rating: 1
Author: Reinhardt P

<p>My account has been suspended without notice. I made countless phonecalls to their Head office ( cut off every single time) I wrote letters, sent emails...nothing. I then phoned Centurion branch - although not perfect they were able to assist me. It was due to an apparent balance limit, which I know nothing about. She reconnected my phone, but it only worked for a while. I has been disconnected numerous times since. I have gone an entire weekend without use of my phone. I am being overcharged but I still pay. I have requested details, to no avail.</p>

Helpful (0)

Replies (4)

Glocell's replyOfficial

24 Oct 2016, 14:59

Good day,

We are terribly sorry for the inconvenience and frustration we have caused you.

Please provide us with your GloCell mobile number so that we can rectify this matter as soon as possible.

Warm Regards

The GloCell Team

Glocell's reply24 Oct 2016, 14:59

Official

Good day,

We are terribly sorry for the inconvenience and frustration we have caused you.

Please provide us with your GloCell mobile number so that we can rectify this matter as soon as possible.

Warm Regards

The GloCell Team

Reinhardt P's updateReviewer Update

24 Oct 2016, 15:33

My number is +2 ********** . I have contacted the Centurion branch 4 times today to have the account reopened. I only works for 30min and then it is suspended again.

You have repudiated the agreement, which I accept and therefore cancel the agreement. Kindly forward to me the necessary to finalise the cancellation.

Reinhardt P's update24 Oct 2016, 15:33

Reviewer Update

My number is +2 ********** . I have contacted the Centurion branch 4 times today to have the account reopened. I only works for 30min and then it is suspended again.

You have repudiated the agreement, which I accept and therefore cancel the agreement. Kindly forward to me the necessary to finalise the cancellation.

Glocell's replyOfficial

24 Oct 2016, 15:43

Good day, Please send your mobile number as a private reply, as the number will not show up as a public response.

Glocell's reply24 Oct 2016, 15:43

Official

Good day, Please send your mobile number as a private reply, as the number will not show up as a public response.

Reinhardt P's updateReviewer Update

25 Oct 2016, 08:51

Despite your prompt promises, my account remains suspended. I cannot make phonecalls, send messages or make use of mobile data. This is a serious issue now. I has been almost a week of this ****.

Reinhardt P's update25 Oct 2016, 08:51

Reviewer Update

Despite your prompt promises, my account remains suspended. I cannot make phonecalls, send messages or make use of mobile data. This is a serious issue now. I has been almost a week of this ****.