WO
Whitney O
1 reviews | Active since May 2015
26 Jan 2017, 10:37
account settlement
<p>I requested a settlement quote for my cellphone account on Monday. I received it and it stated that i need to pay R5003.44. Ok that was acceptable. Today my monthly debit of R560.00 goes of my account. Again...acceptable. I contaced the service centre requesting a new settlement quote this morning, to my surprise the settlement amount is now R5100 and something.</p> <p>How can the settlement quote be more that what it was after i made my monthly paymet?</p> <p> </p> <p>Can someone please assist me. I need to settle this account as i will be unemployed from next month and would like to pay as i dont want my record to be ruined once i find employment again.</p> <p>Cellphone number: ********** 312</p> <p> </p> <p>kind regards,</p>
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Glocell's replyOfficial
30 Jan 2017, 13:27Good day Whitney,
Thank you for your post.
Please accept our apologies for the break down in service you have received. We sincerely appreciate the time and effort you have taken to air your unfavourable experience as it is through such response that we can re-evaluate our processes in order to improve on our service.
We sincerely hope, that after we have escalated your request, that the service you receive thereafter, restores your faith in us.
Warm Regards
The GloCell Team
***
Best regards,
Glocell's reply30 Jan 2017, 13:27
Official
Good day Whitney,
Thank you for your post.
Please accept our apologies for the break down in service you have received. We sincerely appreciate the time and effort you have taken to air your unfavourable experience as it is through such response that we can re-evaluate our processes in order to improve on our service.
We sincerely hope, that after we have escalated your request, that the service you receive thereafter, restores your faith in us.
Warm Regards
The GloCell Team
***
Best regards,