AN
Andrea N
1 reviews | Active since Sept 2012
16 May 2016, 06:47
ACCOUNT QUERY IGNORED
<p>I've launched an account query on the 13th of April 2016 for my account-Call ***. I then emailed several times again to follow up on this query as i dont have time to sit on the phone and hold for over an hour before i get telephonic help. Up to this date no one has come back to me and I would like to get feedback on this matter asap.Complaint was about my account as I'm sure somewhere there is a big mistake,my account is usually R350 more or less,and now all of a sudden my account was R902.22.Please get back to me about this asap.</p> <p>Andrea Zeelie<br />***</p>
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Glocell's replyOfficial
30 May 2016, 07:45Dear Andrea,
We are really sorry for the way you feel and for the lack of assistance that you have been receiving so far. We have notified our support team of your matter who will look into it. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries, we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply30 May 2016, 07:45
Official
Dear Andrea,
We are really sorry for the way you feel and for the lack of assistance that you have been receiving so far. We have notified our support team of your matter who will look into it. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries, we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,