1 reviews | Active since Mar 2013
Account Issues/customer care - Billing and no response.
<p>Since the take over by Glo Cell of Autopage customers, I have found irregularities on my account.</p> <p> </p> <p>I have since endeavoured to contact Glo Cell numerous times via their website, telephonically and even by hard copy letter to their head office. It seems that HelloPeter is the only way to get their attention.</p> <p> </p> <p>I have noticed the following on my account:</p> <p>1. I am charged for device insurance, which I, have cancelled almost a year ago at Autopage.</p> <p>2. I have received an invoice for the month ending November 2016 on the 11th of November, which seems quite irregular is one considers that the service is usage based.</p> <p>3. A contract which (at Autopage) cost me approximately R800 per month - Straight up 200 - is now in the region of R2000 per month. My usage has not changed, but the charges have though.</p> <p>4. I am charged exhorbitant amounts for data usage. I have the funtion of checking my balance on my device at any time during the month. The usage on my device and the amounts due at the end of each month differ quite substantially.</p> <p>5. The call centre is an absolute joke, no answer, line drop etc.</p> <p>6. I have indicated that I want to cancel the contract due to the material terms which have changed. No response.</p> <p> </p> <p>I cannot continue like this.</p> <p> </p> <p>I am paying R3500 per month for both my wife (straight up 100) and I (straight up 200), which is totally rediculous and I was cut off for a week due to an error on Glo Cell's side. I have not received any compensation for my loss/inconvenience.</p> <p> </p> <p>Sick.</p>
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