ABSURD BILLING!!!

<p>My account was with Autopage and then taken over by Glocell a few months ago. I have a dispute regarding data billing charges that are clearly incorrect. I monitor my data usage daily to make sure that I don't go over my allocation. On Wednesday, 27 July 2016 I received a message stating that I have less than 100mb data left. Then at 10h40 another message stating that my data bundle is depleted. I immediately went to a Glocell outlet and purchased an additional bundle. I in the meantime did a balance check and saw that my balance was almost R4000. There is no way i could have reached R4000 in less than an hour and i wasn't even using any data that morning. Upon receipt of my statement, i see that the highest usage occurred on 27 July at 00h26 to an amount of R2899.20. This is impossible as I was asleep and not using my phone at all!!! After this so called data usage i still received sms's stating that my limit was almost depleted so it's impossible that this was even used. Also, the next morning i still received a message stating that i have less than 100mb available which also proves to me that this absurd amount is incorrect. I did phone the call centre on 27 July 2016 to try and rectify this problem but was told to wait for the new month as billing would only be available then. I did not use that amount of data and secondly do not have that kind of money to give away!!!! My debit order is to go off my account at the end of the month and i was hoping to sort this out before then but have tried numerous times to contact the call centre and either the system is offline or someone will phone me back...... which never happens. The amount on my statement is R5860.57 and i don't have that kind of money to spend on something for nothing!!! My phone is set to do backup, etc only on a wifi network and nothing of the sort has even been done. This is absolutely absurd as there is no way that i used this data. I don't know where to turn to as i am receiving absolutely no service from Glocell.</p>