Absolutely terrible and embarrassing service

Item: Glocell
Rating: 1
Author: Henry B

For the love of everything sacred on this piece of rock we call planet Earth, can someone at Glocell please get back to me regarding my phone being barred. Since there is no way to give a rating of less than zero I will just have to share my tale. My story of misery and hairloss began on Saturday 29/10/2016. It was no unusual day of waking up late to a good weekend breakfast and some coffee, catching up on the news of the week, ensuring I collect my daily coins and prizes for the dozens of free-to-play mobile games I own before just lounging about in the naive hope that the weekend will be a restfull but connected one. Little did I know that at around 14h00 the endless Hell of back and forth unanswered, dropped and non-existing numbered phone calls will consume by weekend like a school of disgruntled fish inside the mouth of a whale shark. First but sure as hell not the least, I tried phoning the customer service line but to no avail. The first couple of times I was stuck in an endless automated loop of nothingness. I had to record my complaints which I did, on oh so many occasions but with no call back or feedback. Sometimes when calling the number it sounds like someone switched on an old-school dial-up modem and forgot the volume control. This has now left me with an irritable ringing in my ears which surprisingly sounds like the uncontrollable biquering of R2-D2 and C-3PO. After these countless attempts I tried the head office number which, if you are lucky, and you get through, will leave you with 3 possible scenarios/outcomes. First being, either no-one answers and the phone call is dropped. Secondly, someone answers but decides that they do not want to get distracted while doing their nails so they hang up on you. And lastly, someone answers and then discloses information which apparently should have been made available in the past, tries to help you by making you complete and return some form and then, if you want to follow up, the process starts all over again. The infamous loop of mass frustration. I swear, if there was a way to concentrate and bottle my frustration at this point it could be used as a new knock out gas by the task force. What is this oh so mysterious and "top-secret" info you might ask? BILL LIMITS!!!!!!! I mean honestly?! What the hell?! When was this ever disclosed to anyone?! I have never received an e-mail, SMS, phone call or letter about this info and this has now caused my phone to be barred. Unless it was maybe sent with a flock of ***eons just in case no-one was able to read their mails and/or receive messages and/or phone calls because, oh I dont know, THEIR PHONE WAS BARRED!!!! Now that I think about it, I saw some ***eons looking extremely ***** and confused the other day. Without any other avenues to pursue, I felt stranded. Like Tom Hanks in Castaway I felt like everything was at an end. At 16h30 on Monday 31/10/2016 I still have no answer, no service, no anything regarding my barring. And this is after I have already mailed through the necessary documentation. So I decided to see what the public was thinking and hit up Hellopeter. Low and behold, the first 10 reviews are exactly the same problem. Never has this intense problem ever occurred during the Altech days, well not for me at least, but now it seems like GloCell decided to not care about their client base by hanging up calls, dropping lines and, by assumption, propably barring more and more accounts for now apparent reason. Glocell have now basically decided to leave their customers up s@%t creek without a paddle. ABSOLUTELY DISCRACEFUL AND EMBARRASING SERVICE DELIVERY!!!!!!. With nowhere left to turn I thought I would also share my tale with the world in an attempt to contribute. I feel for everyone else also affected by this pathetic service provided and wish there was somehow I could personally help. It feels like we are forced to accept this misery, which in my opinion is a mix of incompetency, lack of proper service delivery and endless seconds left in the dark. In closing, firstly, I would like to say congratulations Glocell, you have made your way to number one on my s@%t-list and believe me that is no easy feat to accomplish!! Lastly I would also like to thank you for now leaving me with an expensive, flashy and smart looking paper-weight!! Apparently, according to Glocell I have always wanted one! On a final serious note I would like to discourage anyone new from turning to Glocell as your provider because you will be left with nothing but frustration, misery, dissatisfaction and regret. You still have a choice, most of us had to accept it after Altech. Regards Still dissatisfied Henry

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