Absolutely Pathetic, totally speechless!!!
<p>If you think Nashua Mobile was bad then i've got a huge surprize for you. Glocell is absolutely pathetic, why they even in business or why CellC would even want to be associated with these people I honestly don't know.</p> <p> </p> <p>Glocell, listen to your recorded voice calls over the past 2 weeks since I upgraded on the 11th April then you'll have all the info you need.</p> <p> </p> <p>I will be sure to share all those recording (close to 20) on every single social media platform available to me. I'm fortunate enough to have all my calls recorded as well.</p>
Please take the time to pull your own voice recordings, I'm not going to run your business for you as well. It's a legal requirement for Glocell to have all their calls recorded.
I will gladly forward all the links to my voice recordings once uploaded to all my social media platforms.
Please take the time to pull your own voice recordings, I'm not going to run your business for you as well. It's a legal requirement for Glocell to have all their calls recorded.
I will gladly forward all the links to my voice recordings once uploaded to all my social media platforms.
And why am I not surprized at all, almost another week has past only to get a few private messages from Glocell, no phone call and no resolution. URL's to Social media platforms with uploaded voice recordings to follow shortly.
Matter also referred to the Consumer protector and CellC.
And why am I not surprized at all, almost another week has past only to get a few private messages from Glocell, no phone call and no resolution. URL's to Social media platforms with uploaded voice recordings to follow shortly.
Matter also referred to the Consumer protector and CellC.
And another week and atleast another 5 phone calls and still absolutely nothing. You are a disgrace to the service industry and I will now escalate this to your COO Mathew Farai Ponde and CEO Shaun Prithivirajh.
And another week and atleast another 5 phone calls and still absolutely nothing. You are a disgrace to the service industry and I will now escalate this to your COO Mathew Farai Ponde and CEO Shaun Prithivirajh.
And after escalation to the CEO Helpdesk another 5 days has past and even after being promised they would personally deliver the device after accepting a colour I didn't want I still don't have a phone. This has now been going on for a month with only email responses and false promises, not even a phone call.
Mail trail below:
Hi Shevaugh,
You can deliver in Titanium Silver, it’s still the S7 Edge correct? If I have to wait for the couriers I would probably wait until S9 Edge has been released so I guess I’ll have to settle for the Titanium.
From: Shevaughn Nankervis
Sent: Monday, May 8, 2017 10:14 AM
To: ****
Subject: Re: ****
Good day Mr ****,
Should you wish to accept the device in Titanium Silver, I can deliver it to you this afternoon.
Kind Regards
Shevaughn Nankervis
From: ****
Sent: 08 May 2017 10:08:17
To: Shevaughn Nankervis
Subject: RE: ****
Update please?
From: ****
Sent: Friday, May 5, 2017 2:08 PM
To: Shevaughn Nankervis
Cc: ****
Subject: Re: ****
Please ignore below response from Shevaughn as it's been with the couriers for close to a month and now all of a sudden an issue at the warehouse.
I will supply well over 20 voice recordings confirming every single bull story since the 12th of April.
Sent from my iPhone
On 05 May 2017, at 1:58 PM, Shevaughn Nankervis wrote:
Dear Mrs ****,
Please accept my sincerest apologies for the perturbing service you and Mr **** have experienced.
We would like to deliver the device personally, as we are having problems with our warehouse at the moment.
We only have stock of a titanium silver Samsung Galaxy S7, at the head office. Would this be acceptable?
Kind Regards
Shevaughn Nankervis
From: ****
Sent: Friday, May 05, 2017 11:36 AM
To: Shevaughn Nankervis
Cc: ****
Subject: RE: ****
Hi Shevaughn,
Still haven’t received the phone and I’m absolutely disgusted with the incompetence of Glocell. Obviously even CEO escalations is pointless. I contacted Glocell twice again today and still have no idea what is going on!!!
I’ve included the Consumer protector for future reference as well as my wife at the media office. Public should be made aware and strongly advised to stay away from Glocell, why they are still in operation with all the complaints against them
Is beyond me.
From: ****
Sent: Wednesday, May 3, 2017 3:05 PM
To: 'Shevaughn Nankervis'
Subject: RE: ****
Dear Shevaughn,
Absolutely ridiculous honestly. So please check with our office park for Sign in records as well as view camera records of vehicles entering the premises as your couriers are bull****ting you. I’m not waiting any longer, please arrange that I collect at Mall@Reds in Centurion tomorrow morning, apparently it’s the only way I’ll get the phone.
From: Shevaughn Nankervis
Sent: Wednesday, May 3, 2017 2:39 PM
To: ****
Subject: Re: ****
Dear Mr ****,
I do apologise; I was not aware of the actual query; hence me respectfully requesting the recordings in order to assist you.
Please rest assured that the team are arranging to have your device delivered on Friday. According to the Courier Company, the delivery was cancelled by the recipient.
I do apologise for the disgruntling service you received from the team, this is definitely not the service we envisage to deliver to our valued clients.
Kind Regards
Shevaughn Nankervis
From: ****
Sent: 03 May 2017 11:03:43
To: Shevaughn Nankervis
Subject: RE: ****
Hello Shevaughn,
Listening to the recordings is not going to fix the issue, it will purely assist me and the Glocell Execs to see how *********** Glocell and whoever their courier companies is.
I have been struggling now since the 12th of April to get my phone delivered. Despite spelling out the delivery address probably close to 20 times and despite having your agents adding notes for the delivery guys to give me a call if they can’t find it for some very strange reason (shouldn’t be doing deliveries at all) I still haven’t received it. At some point I was even told that I refused the delivery, it’s absolutely crazy!!!!
I’ve already referred the matter to the consumer protector as well as forwarded the Hellopeter complaint to both Glocell COO Mathew Farai Ponde as well as Glocell CEO Shaun Prithivirajh via LinkedIn for their immediate attention.
From: Shevaughn Nankervis
Sent: Wednesday, May 3, 2017 10:53 AM
To: ****
Subject: Re: ****
Good day Mr ****,
Thank you for your email.
Please accept my sincerest apologies for the poor service you have experienced, as well as for the disgruntlement caused.
Please be advised that I have requested for all the call recordings with regards to your upgrade on the 11th of April.
Unfortunately, it is taking some time for the relevant department to forward me the rest of the recordings. I do recall that you have your own recordings; I would like to assist you as soon as I possibly can, so if you wouldn't mind sending me your recordings.
Kind Regards
Shevaughn Nankervis
And after escalation to the CEO Helpdesk another 5 days has past and even after being promised they would personally deliver the device after accepting a colour I didn't want I still don't have a phone. This has now been going on for a month with only email responses and false promises, not even a phone call.
Mail trail below:
Hi Shevaugh,
You can deliver in Titanium Silver, it’s still the S7 Edge correct? If I have to wait for the couriers I would probably wait until S9 Edge has been released so I guess I’ll have to settle for the Titanium.
From: Shevaughn Nankervis
Sent: Monday, May 8, 2017 10:14 AM
To: ****
Subject: Re: ****
Good day Mr ****,
Should you wish to accept the device in Titanium Silver, I can deliver it to you this afternoon.
Kind Regards
Shevaughn Nankervis
From: ****
Sent: 08 May 2017 10:08:17
To: Shevaughn Nankervis
Subject: RE: ****
Update please?
From: ****
Sent: Friday, May 5, 2017 2:08 PM
To: Shevaughn Nankervis
Cc: ****
Subject: Re: ****
Please ignore below response from Shevaughn as it's been with the couriers for close to a month and now all of a sudden an issue at the warehouse.
I will supply well over 20 voice recordings confirming every single bull story since the 12th of April.
Sent from my iPhone
On 05 May 2017, at 1:58 PM, Shevaughn Nankervis wrote:
Dear Mrs ****,
Please accept my sincerest apologies for the perturbing service you and Mr **** have experienced.
We would like to deliver the device personally, as we are having problems with our warehouse at the moment.
We only have stock of a titanium silver Samsung Galaxy S7, at the head office. Would this be acceptable?
Kind Regards
Shevaughn Nankervis
From: ****
Sent: Friday, May 05, 2017 11:36 AM
To: Shevaughn Nankervis
Cc: ****
Subject: RE: ****
Hi Shevaughn,
Still haven’t received the phone and I’m absolutely disgusted with the incompetence of Glocell. Obviously even CEO escalations is pointless. I contacted Glocell twice again today and still have no idea what is going on!!!
I’ve included the Consumer protector for future reference as well as my wife at the media office. Public should be made aware and strongly advised to stay away from Glocell, why they are still in operation with all the complaints against them
Is beyond me.
From: ****
Sent: Wednesday, May 3, 2017 3:05 PM
To: 'Shevaughn Nankervis'
Subject: RE: ****
Dear Shevaughn,
Absolutely ridiculous honestly. So please check with our office park for Sign in records as well as view camera records of vehicles entering the premises as your couriers are bull****ting you. I’m not waiting any longer, please arrange that I collect at Mall@Reds in Centurion tomorrow morning, apparently it’s the only way I’ll get the phone.
From: Shevaughn Nankervis
Sent: Wednesday, May 3, 2017 2:39 PM
To: ****
Subject: Re: ****
Dear Mr ****,
I do apologise; I was not aware of the actual query; hence me respectfully requesting the recordings in order to assist you.
Please rest assured that the team are arranging to have your device delivered on Friday. According to the Courier Company, the delivery was cancelled by the recipient.
I do apologise for the disgruntling service you received from the team, this is definitely not the service we envisage to deliver to our valued clients.
Kind Regards
Shevaughn Nankervis
From: ****
Sent: 03 May 2017 11:03:43
To: Shevaughn Nankervis
Subject: RE: ****
Hello Shevaughn,
Listening to the recordings is not going to fix the issue, it will purely assist me and the Glocell Execs to see how *********** Glocell and whoever their courier companies is.
I have been struggling now since the 12th of April to get my phone delivered. Despite spelling out the delivery address probably close to 20 times and despite having your agents adding notes for the delivery guys to give me a call if they can’t find it for some very strange reason (shouldn’t be doing deliveries at all) I still haven’t received it. At some point I was even told that I refused the delivery, it’s absolutely crazy!!!!
I’ve already referred the matter to the consumer protector as well as forwarded the Hellopeter complaint to both Glocell COO Mathew Farai Ponde as well as Glocell CEO Shaun Prithivirajh via LinkedIn for their immediate attention.
From: Shevaughn Nankervis
Sent: Wednesday, May 3, 2017 10:53 AM
To: ****
Subject: Re: ****
Good day Mr ****,
Thank you for your email.
Please accept my sincerest apologies for the poor service you have experienced, as well as for the disgruntlement caused.
Please be advised that I have requested for all the call recordings with regards to your upgrade on the 11th of April.
Unfortunately, it is taking some time for the relevant department to forward me the rest of the recordings. I do recall that you have your own recordings; I would like to assist you as soon as I possibly can, so if you wouldn't mind sending me your recordings.
Kind Regards
Shevaughn Nankervis