Absolutely no support from Glocell

<p>A week ago I wrote a review about the fact that I am not receiving any support from GloCell (see below).</p> <p>Now - yet another week later - I have not had a single call or single email (bar the one on this site saying they will help me) from Glocell.<br />I've tried to call their callcentre on numerous times - waiting up to 20 minutes just to reach the front of the queue simply to be cutt off. The latest one was "this extension does not have voicemail enabled".</p> <p> </p> <p>So - since 11 July I've not heard about GloCell on where on earth my new handset is. Note - my new contract was activated on 1 August which means I am now paying for this handset which I have not received.</p> <p> </p> <p>The original complaint:</p> <p><em>I was contacted by Glocell on Tuesday 11 July with regards to an upgrade. I agreed to a plan and was told the phone will be delivered to me on or before Friday 21 July.</em></p> <p><em>I've since not heard from them. I called them, waited 10 minutes to be put through to a consultant, she checked my details, told me to hold and more than 20 minutes later I put the phone down.</em></p> <p><em>I need to know where my phone is. I am at a different address now and I warned the consultant who phoned me initially on the 11th about this. I was told I don't need to worry the handset will be delivered on time.</em></p> <p><em>I also logged an email complaint on 23 July and also heard nothing.</em></p>