1 reviews | Active since Jun 2016

06 Jun 2016, 14:23

A "NO-BUSINESS" ATTITUDE

<p> I was handed over by Autopage to a company called Glocell, when Autogape closed shop. They could not do my upgrade whi8ch I was due for, because they were closing down.</p> <p>On 2/3/2016 I app**** for my number to be released by Glocell to enable me to port to Vodacom and do my upgrade.</p> <p>After quite a few telephone calls to Glocell, Autopage and even Cell C (where I got my initial number from) I am still stuck in a 'line" of they are busy at head office/they are in a meeting/ I have escalATed your request.... etc. The sent me a termination form to sign and even had me pay a termination fee on 22/3/2016 and today, 6/6/2016, I still held on for 40 minutes(!!!!!!!!!!) to no avail!!! The bluntly refuse to release my Number after I adhered to everything they asked of me, and therefore I cannot port because my number is retained by Glocell!</p> <p>Glocell even draws money out of my bank account even though I did not (NEVER) signed a debit order for them to do so!! I do NOT have a contract with them but still my number does not get released!!</p> <p> </p> <p>I am BEGGING Helo Peter to help me get rid of this company who *****s from peoples accounts and never gets the job done. I want to move on, get my upgrade and be happy with MY choice of Service Provider!!! I NEVER ASKED TO BE A CLIENT OF GLOCELL!!!!</p> <p> </p> <p> </p> <p>PLEASE ASSIST!!!!</p>

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Replies (1)
Glocell
Glocell's reply07 Jun 2016, 06:54
Official

Dear Ronel,

We are really sorry for the way you feel and for the experience that you have had so far. We are looking into termination to fully investigate the reason for this. We have forwarded your request to our trusted support team who will look into your matter, they will also revert back to you to give you an update on your termination. We sincerely apologise for the inconvenience that this has caused you. We assure you that we will help you resolve your query.

Warm Regards,

GloCell