7 Months and still up in the air

<p>Please see my communication with your canal walk store. My first contact about the problem was in September 2016... Your Management at your canal walk branch are attrocious, especially Val and Aamiel.</p> <p> </p> <p>From: dustin jacobs ********** />Date: Mon, Mar 13, 2017 at 4:26 PM<br />Subject: Re: ********** 380<br />To: Val-Mary Biljohn ********** a><br />Cc: Aamiel Small ********** <p> </p> <p>Another month - 6 months and nothing has been done!!!<br /> </p> <p>On Thu, Feb 23, 2017 at 11:52 PM, dustin jacobs ********** wrote:</p> <p>Another month gone by and still nothing...<br /> </p> <p>On Sun, Jan 29, 2017 at 10:47 AM, dustin jacobs ********** wrote:</p> <p>Hi Val-mary,</p> <p> <br />I don't think you understand. It shows that I got data. But I did not. I had to pay for the recurring bundle every month. Based on that, I should have received 2gb data. I only got one. <br /> <br />I need a proper recon done on my itemized billing for the data for every SINGLE MONTH and the identified how much I received, and how much I paid for.<br /> <br />I want a refund of data that went over the 1gb recurring bundle. So for example, if my data bill for June was the recurring bundle and another 150 rand, then I want the 150 refunded as I was supposed to get my 2gb bundle. I also want the 1gb recurring bundle refunded on those months that I never went over the automatic 2gb bundle I was supposed to get.<br /> <br />Please let me know if I'm not being clear.<br /> <br />This must be done for both numbers. I would like this on an excel sheet that I can scrutinize. Please separate the before midnight and after midnight data so that I can see where the refund is due.<br /> <br />Thx <br /> </p> <p>On 29 Jan 2017 10:00 AM, "Val-Mary Biljohn" ********** a> wrote:</p> <p> </p> <p> Good day.<br />Trust you are well.<br /> <br />Attached is proof that you received your data i am still awaiting confirmation on the ********** 381 number. <br /> <br />I will be on leave from tomorrow that is why I did cc Aamiel in this mail.<br /> <br />Kind regards<br />Val-Mary </p> <p> </p> <p>---------- Forwarded message ----------<br />From: dustin jacobs ********** />Date: Tue, Oct 25, 2016 at 11:34 AM<br />Subject: Re: Ticket Ref. ********** <br />To: Aamiel Small ********** <p><br />Hi Aamiel,</p> <p>So it appears that my second number has now changed again, from a 2GB deal to a straight 100 (MINUTES ONLY).</p> <p><br />Please can this be corrected asap as I am being billed for data that I should not be.</p> <p><br />Thx<br />Dustin</p> <p>On Tue, Oct 4, 2016 at 2:55 PM, Aamiel Small ********** wrote:</p> <p>Hi Dustin </p> <p><br />The query is still in process. I will keep following up on it. Once the package is corrected. I will log a query state that you request a refund. </p> <p><br />Aamiel Small<br />Sales Consultant<br />t: <br />m: <br />f: <br />www.GloCell.co.za </p> <p><br /> <br />From: dustin jacobs ********** />Sent: 03 October 2016 08:15 AM<br />To: Aamiel Small<br />Subject: Re: Ticket Ref. ********** <br />Hi Aamiel,</p> <p>So I think that I have figured out what happened with the ********** 380 number too, the 2GB bundle was never allocated to the account, which is why, when i cancelled the 1GB recurring bundle, no data was allocated.<br />I would like a refund of all the data I have purchased since transfer of the account from autopage, as I was never allocated the 2GB data on both numbers.<br />Thx</p> <p> </p> <p> </p>